Managing conflict effectively

A brewery client contacted our claims consultant Graeme to help with ongoing negotiations six months after they suffered a substantial fire.


The fire damaged essential equipment and massively affected the running of the business.

  • Graeme was appointed because the client was struggling to reach an agreement with the loss adjuster
  • There was a significant difference of opinion regarding the claim value between the brewery and the loss adjuster


Graeme worked closely with the brewery’s management team to collect vital information to support their claim.

The building suffered severe fire damage and we put forward that it would be more effective to demolish and redevelop the building in a different form.

Before we had been appointed, the loss adjuster’s view was that the business had been largely unaffected in terms of functionality and business interruption. Graeme worked with the client to demonstrate the number of revenue streams that had been interrupted.

The final claim covered the cost of:

  • Replacing damaged buildings
  • Equipment loss
  • Financial settlement for business interruption


Through our expertise, attention to detail and informed negotiation with the loss adjuster, we secured a substantial cash settlement for our client – one that was over twice the loss adjuster’s original proposal.

This outcome was achieved by working with all parties to resolve problems the client faced. We not only got the brewery back to where they were before the fire, but in a position to allow them to develop their business successfully.