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Dealing with flood damage

A specialist modelling and computer aided design business contacted our claims consultant to help when they found their offices flooded.

A specialist modelling and computer, Futura Designs aided design business contacted our claims consultant Graeme Monce to help when they found their offices flooded.


The business had suffered from extensive water damage throughout their premises. The damage affected specialist machinery and some of their daily activities were immediately put on hold. The flooding also damaged improvements they had recently made to the property.


Graeme attended the business the same day, providing initial advice and guidance. Working with the team, they set out to identify the full extent of the damage to the premises, their specialist equipment and the effect this had on the business. 

Liaising with the insurers, Graeme accelerated the claims process and developed a recovery plan that worked to limit business interruption. An ongoing agenda was structured to ensure proactive management of each element of the claims process.

The flood damaged modelling machinery that the insurer deemed as repairable. However, Graeme asked for a specialist report from the machines manufacturers who confirmed this key equipment was beyond repair. The business decided it would prefer a cash settlement over replacement. This was agreed.

In order to rectify damage to the improvements they had made, our consultants agreed with the loss adjusters that this would be included in the settlement, and even negotiated to include the cost of a surveyor. They negotiated a cash settlement totalling £50,000, without any requirement for the business to reinstate.


An overall indemnity settlement was negotiated and agreed on a “cash” basis at £125,000. The business was able to move to new premises earlier than they had planned. This accelerated their business plan and turned a negative event into a positive outcome.

What the client said: “Hamilton Bond, who you recommended to me, provided an excellent service and achieved a first class result with our claim”. David Able, Managing Director, Futura Designs Ltd.

What the broker said: “The Client was delighted with the outcome of the claim and later confirmed at renewal that as the claim result was so good, we would have to do something drastic to ever lose their business!” David Wheatley, Managing Director, Birmingham, Oval Insurance Brokers.