Client experience
We recognise that without you, we would not be in business. This thinking drives our Client Experience Programme through which we actively listen and respond to your feedback.
- Surveys
We run surveys as part of an independent 'Investor In Customers' assessment of our business, alongside a comprehensive programme of very short surveys throughout the year. - Individual recognition
We also give you the opportunity to single out individuals who provide an outstanding service through our Recognise programme. - Just the right amount
Don’t worry, you won't be plagued by survey requests. We won’t ever send more than one a year.
You shape our business
This programme ensures that every day, Employees within the business hear directly from our clients; helping them to understand what matters most and how our service makes you feel.
Every piece of feedback is read by managers at a local and national level. We respond, using your feedback to improve the business for you.
Give some recognition
You’re encouraged to participate in this feedback process. Tell us how we are doing.
Feedback on your Consultant.
